FAQ

Creating an account at AuSlots Casino is quick and straightforward. First, visit our official website and click the 'Register' or 'Sign Up' button typically located in the top right corner. You'll need to complete a registration form with personal details including your name, date of birth, email address, and phone number. Create a unique username and secure password for your account. Review and accept our terms and conditions after reading them carefully. Verify your account through the confirmation email we'll send immediately after registration. Once verified, you can make your first deposit using any of our supported payment methods including Visa, MasterCard, Bitcoin, Skrill, Neteller, ecoPayz, PaySafeCard, or Bank Wire Transfer. The entire process takes just a few minutes, and you'll be ready to explore our extensive game library featuring titles from NetEnt, Pragmatic Play, Betsoft, and many other premium providers.

AuSlots Casino offers generous welcome packages designed to give new players a powerful start. Our primary welcome bonus provides a 100% match on your first deposit up to $/€150 FREE. This means if you deposit $/€150, you'll receive another $/€150 in bonus funds, giving you $/€300 to play with. This bonus requires a minimum deposit of $/€20 and comes with a 30x wagering requirement before withdrawals can be processed. Additionally, we offer an alternative welcome promotion of up to $200 Cashback, which returns 20% of your losses as cash. This cashback bonus has a much lower 2x wagering requirement, making it an attractive option for players who prefer simpler bonus conditions. The cashback bonus is also available on first deposits starting from $/€20. Both welcome offers are designed to enhance your gaming experience with extra funds while providing fair and transparent terms. Remember to check the specific bonus terms when claiming, as promotions may be updated periodically to offer even better value.

AuSlots Casino occasionally offers No Deposit Bonus Codes as part of our promotional strategy, giving players the opportunity to try our games without making an initial deposit. These special promotions are typically time-limited and may be offered to new players upon registration or to existing players as loyalty rewards. To claim a No Deposit Bonus, you'll need to enter the specific bonus code during registration or in the cashier section of your account. Current No Deposit Bonus offers, when available, are prominently displayed on our Promotions page and may also be distributed through our newsletter or SMS campaigns. The value of these bonuses usually ranges from $5 to $25 or may include free spins on selected slot games. Like all bonuses, No Deposit offers come with specific terms and conditions, including wagering requirements that must be met before withdrawing any winnings. We recommend subscribing to our newsletter to stay informed about the latest No Deposit Bonus Codes and other exclusive promotions at AuSlots Casino.

AuSlots Casino supports a diverse range of payment methods to accommodate players worldwide. For deposits, you can use Visa, MasterCard, Bitcoin/BTC, Neteller, Skrill, ecoPayz, PaySafeCard, and Bank Wire Transfer. All deposits are processed instantly, allowing you to start playing without delay. We accept multiple currencies including USD, EUR, AUD, and Bitcoin for your convenience. For withdrawals, you can use the same methods except PaySafeCard. Withdrawal processing times vary by method: e-wallets like Skrill and Neteller typically process within 24 hours, credit/debit cards take 1-3 business days, bank transfers require 3-5 business days, and cryptocurrency withdrawals are usually completed within 1-24 hours. All withdrawal requests undergo a verification process to ensure security, which may take up to 24 hours. We maintain a minimum withdrawal limit of $/€20 and a maximum of $/€5,000 per week, with higher limits available for VIP players. There are no fees charged by AuSlots for transactions, though your payment provider might apply their standard charges.

Yes, AuSlots Casino operates under a valid gambling license issued by a respected regulatory authority. This licensing ensures that we adhere to strict standards regarding fair play, responsible gambling, and player protection. Our license requires regular audits of our Random Number Generator (RNG) systems by independent testing agencies to verify that all game outcomes are genuinely random and fair. We also implement strong data encryption protocols to protect your personal and financial information, meeting international security standards. As part of our regulatory compliance, AuSlots Casino enforces age verification procedures to prevent underage gambling and offers responsible gambling tools including deposit limits, self-exclusion options, and reality checks. Our commitment to operating within the framework of our license means you can enjoy our games with confidence, knowing that you're playing on a secure and regulated platform that prioritizes player welfare and gaming integrity.

AuSlots Casino features an extensive collection of over 1,000 high-quality games from 17 renowned software providers including NetEnt, Pragmatic Play, Betsoft, Evolution Gaming, and Playn GO. Our diverse game library caters to all preferences, with hundreds of video slots ranging from classic fruit machines to innovative titles with cutting-edge graphics and bonus features. Popular slots include Starburst, Book of Dead, and Wolf Gold. Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker with various betting limits to suit both casual players and high rollers. Our live casino section, powered primarily by Evolution Gaming and Ezugi, delivers an authentic casino experience with professional dealers streaming in real-time across numerous live tables. Additionally, we offer specialty games like scratch cards, keno, and virtual sports from providers such as Kiron and PariPlay. The game collection is regularly updated with new releases, ensuring fresh content for our players. All games are optimized for both desktop and mobile play, allowing seamless gaming across all devices without requiring any downloads.

AuSlots Casino provides comprehensive customer support to address any questions or concerns you might encounter. Our primary contact channel is email support, available at support@auslots.com, with a typical response time of 1-2 hours. For more immediate assistance, we offer live chat support directly on our website, accessible 24/7 from both desktop and mobile devices. Our support team consists of knowledgeable professionals who can assist you in multiple languages, including English, German, French, and Spanish. Before contacting support, you might find answers to common questions in our detailed FAQ section or the comprehensive help center. For account-specific issues, security concerns, or complex queries, email communication is recommended as it allows for secure sharing of information and documentation when necessary. All support interactions are handled with strict confidentiality, and our team is trained to provide courteous, efficient service regardless of the nature of your inquiry. We're committed to resolving all player issues promptly and thoroughly, maintaining our reputation for exceptional customer care.